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Evaluating the national rollout of the NHS App in England using qualitative and quantitative methods

Felix Greaves, Chrysanthi Papoutsi, Sukriti Kc, Salina Tewolde, Claire Reidy, Bernard Gudgin, Anthony A Laverty, Azeem Majeed, Ceire Costelloe, John Powell · 11 sections in 11 chapters. Each section is its own page.

Introduction

• Introduction

Qualitative study

• Qualitative study

Early uptake and adoption of the NHS App (quantitative study 1)

• Early uptake and adoption of the NHS App (quantitative study 1)

Inequalities and the NHS App (quantitative study 2)

• Inequalities and the NHS App (quantitative study 2)

Patient experience of primary care and use of the NHS App (quantitative study 3)

• Patient experience of primary care and use of the NHS App (quantitative study 3)

Patient and public involvement

• Patient and public involvement

Reflections on challenges of evaluating a major government project, research approaches used and research recommendations

• Reflections on challenges of evaluating a major government project, research approaches used and research recommendations

Equality, diversity and inclusion

• Equality, diversity and inclusion

Discussion including overall findings, impact, implications and recommendations

• Discussion including overall findings, impact, implications and recommendations

References

• References

Additional information

• Additional information

Attribution. Felix Greaves; Chrysanthi Papoutsi; Sukriti Kc; Salina Tewolde; Claire Reidy; Bernard Gudgin et al. (2026). Evaluating the national rollout of the NHS App in England using qualitative and quantitative methods. National Institute for Health and Care Research. Copyright © 2026 Greaves et al. Licensed under CC BY 4.0. NCBI Bookshelf NBK622647. CC BY 4.0. Original source ↗. Text reproduced from the Bookshelf XML without changing wording; figures, images and supplements are not reproduced.